Refund policy

 

Return Policy

We want your shopping experience to be perfect. If you're not completely satisfied, we offer hassle-free returns within 24 hours of delivery for all non-customized products.

Return Options

  1. Immediate Return at Delivery

  • Perfect for unopened packages or visible damage

  • Keep the package sealed

  • Get a return ID from our website

  • Fill out the return form with our delivery executive

  • Hand over the product immediately

  1. Return Within 24 Hours

  • Initiate return on our website

  • Get a return ID

  • Our team will contact you within 48 hours

  • We'll arrange pickup within 10 days

Valid Reasons for Returns

  • Damaged product

  • Manufacturing defect

  • Incomplete product

  • Product dissatisfaction (except customized items)

Return Charges

  • No charges for:

    • Damaged products

    • Manufacturing defects

    • Incomplete products

  • For product dissatisfaction:

    • Pickup costs apply

    • Transportation fees apply

    • Operational charges may be added

    • Note: Customized products cannot be returned

How to Return Your Item

Step 1: Start Your Return

  • Log into your account

  • Visit "My Orders"

  • Click "RETURN"

  • Select return reason

  • Upload photos if needed

  • Submit for your unique return ID

Step 2: Confirmation

  • Expect our confirmation within 48 hours

  • We'll schedule your pickup date and location

Step 3: Product Pickup

  • Standard pickup within 10 days

  • In some cases, you may need to arrange delivery to us

Important Notes

  • Returns must be initiated through our website only

  • Keep original packaging intact for immediate returns

  • Customized products are not eligible for returns

  • Return eligibility is subject to verification



Refund Policy

We want you to be completely satisfied with your purchase. Here's everything you need to know about our refund process:

How Refunds Work

  • Once we receive your returned item at our warehouse, we'll initiate your refund within 2-3 business days

  • Our team processes all refund requests within 48 hours

  • The refund amount will include your full payment, minus any applicable charges

  • You'll receive a confirmation email when your refund is processed


Refund Process

  • Refund amount goes to your Adorables wallet by default

  • Options:

    • Use wallet balance for future purchases

    • Request bank transfer (processed within 48 hours)

  • Bank transfers typically complete within 10 working days

  • Applicable charges will be deducted



Refund Timeline

  • The time it takes for the money to appear in your account may vary:

    • Most refunds are completed within 10 business days

    • The exact timing depends on your original payment method and bank processing times

Important Information

  • Your refund will be credited to the same account used for the original purchase

  • Refund eligibility is subject to our return terms and conditions

  • We'll keep you updated on your refund status throughout the process