FAQ

Most orders are delivered within 5-7 working days. Delivery time can vary by location, product availability and serviceability. For some standard deliveries, the total timeline may be 6-12 days including processing and transit.

Express delivery may be available for selected in-stock products and locations. When available, express orders are usually delivered within 5 days or less.

Once your order is placed, we process and pack your items, share delivery updates where available, and ship them through our delivery partners. Processing time for in-stock items is usually 1-3 days.

We do our best to meet the promised delivery timeline. Delivery may be affected by location, strikes, natural calamities, public health issues or other circumstances beyond our control.

Returns must be initiated within 24 hours of delivery for eligible non-customized products. Customized products are not eligible for return.

Eligible return reasons include damaged product, manufacturing defect, incomplete product or product dissatisfaction for non-customized items. Return eligibility is subject to verification.

Log in to your account, go to My Orders, select RETURN, choose the return reason, upload photos if needed and submit the request. You will receive a return ID after submission.

After the returned item reaches our warehouse and passes verification, the refund is initiated within 2-3 business days. You will receive a confirmation once the refund is processed.

Adorables offers baby beds, cradles, sleeping bags, feeding pillows, pregnancy pillows, storage baskets, bedding, newborn essentials, comfort products and curated baby care combos.

Many Adorables products are designed for newborns and young babies. Please check the product description, age suitability, material details and usage guidance before purchase.

Choose based on your baby's age, sleeping arrangement, space, material preference and whether you need portability, net protection, bedding support or a cradle setup. Product descriptions include size and material details to help you decide.

Follow the care instructions mentioned on the product page or label. For baby products, gentle cleaning, proper drying and regular airing are recommended to keep items fresh and comfortable.

Available payment options are shown during checkout. You can choose from the supported payment methods displayed for your order and location.

Offers may be shown on the website, announcement bar, product pages or checkout. Please apply valid coupon codes before placing the order, as offers may change from time to time.

Adorables values your privacy. Your information is used to process orders, improve your shopping experience and support our services, with reasonable safeguards against unauthorized access.

You can contact us through the contact links available on the website. Share your order details, issue and photos if relevant so our team can help faster.